Complaints

If you have a complaint against us, or against another member, we have a procedure in place to handle it effectively and quickly.

Our complaints policy

We promise to handle all complaints:

• fairly
• confidentially
• effectively
• quickly

We also promise to continually monitor and improve our complaints procedures and indeed our entire service to you. 

How is my complaint treated?

If you make a complaint you will receive an email confirmation within five working days (usually within 24 hours). We will investigate the complaint and take any appropriate action within five working days and notify you of our decision by email.

Complain online